Question 1

How do I place an order?

Accepted Answer

Browse our shop, click on a product you love, select your quantity, and click "Add to Cart". When you're ready, go to your cart and click "Proceed to Checkout" to complete your purchase.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 12 hours of placement by contacting us immediately via email or WhatsApp. Once your order has been dispatched, we are unable to make changes.

Question 3

Do you accept custom orders?

Accepted Answer

Yes! We love creating custom pieces. Contact us via our Contact page with your requirements — preferred colours, dimensions, and design preferences — and we'll get back to you with a quote and timeline.

Question 4

What payment methods do you accept?

Accepted Answer

We accept payments via JazzCash, Easypaisa, bank transfer, and Credit/Debit cards through our secure Stripe gateway. Cash on Delivery (COD) is available in select cities — contact us to confirm availability.

Question 5

Is it safe to pay on your website?

Accepted Answer

Absolutely. Our website uses SSL encryption to protect all data. Card payments are processed through Stripe, a PCI-DSS compliant payment processor. We never store your payment details on our servers.

Question 6

Do you deliver all over Pakistan?

Accepted Answer

Yes! We deliver to every city, town, and village across Pakistan — from Karachi to Gilgit, Lahore to Quetta. Check our Shipping & Delivery page for estimated delivery times by region.

Question 7

How long does delivery take?

Accepted Answer

Delivery typically takes 1–5 business days depending on your location. Major cities like Lahore, Karachi, and Islamabad usually receive orders within 2–3 business days. Remote areas may take up to 5–7 days.

Question 8

How much does shipping cost?

Accepted Answer

Standard shipping costs Rs. 200–350 depending on your city. Orders above Rs. 5,000 qualify for FREE shipping across Pakistan — no coupon code needed.

Question 9

How can I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a tracking number via email or WhatsApp. Visit our Track Your Order page and enter your order number and email to see live updates.

Question 10

What happens if I'm not home during delivery?

Accepted Answer

Our courier partner will typically attempt delivery 2–3 times. If unsuccessful, they may leave a delivery note. Contact us or the courier directly to reschedule — we'll do our best to help.

Question 11

Are all your products handmade?

Accepted Answer

Yes — every single piece at Crochet Dwell is 100% handmade by skilled artisans. Each item is unique, crafted with care and attention to detail. Slight variations in colour or texture are a natural part of the handmade process.

Question 12

What materials do you use?

Accepted Answer

We use high-quality materials including 100% organic cotton yarn, premium acrylic yarn, mercerized cotton, brass fittings, gemstones, freshwater pearls, and stainless steel components for our jewelry. Material details are listed on each product page.

Question 13

How should I care for my crochet items?

Accepted Answer

Most of our crochet pieces should be hand washed in cold water with a mild detergent. Lay flat to dry. Avoid machine washing, tumble drying, or ironing. Specific care instructions are included on each product page and inside the packaging.

Question 14

Do the colours look exactly like in the photos?

Accepted Answer

We work hard to represent our products as accurately as possible. However, colours may vary slightly due to different screen settings and lighting conditions during photography. If you have colour concerns, please contact us before ordering.

Question 15

Are your jewelry pieces hypoallergenic?

Accepted Answer

Our jewelry uses stainless steel, brass, and natural stone components. We avoid nickel in most pieces. However, if you have specific metal sensitivities, please contact us and we'll advise on the best options for you.

Question 16

What is your return policy?

Accepted Answer

We offer a 7-day return and exchange policy from the date of delivery. Items must be unused, unworn, and in their original packaging with tags attached. Custom and sale items are not eligible.

Question 17

How do I start a return?

Accepted Answer

Contact us within 7 days of receiving your order via email at crochetdwell@gmail.com or WhatsApp us at +92 300 1234567. Include your order number and photos of the item. Please do not ship anything back without getting our approval first.

Question 18

Do you offer refunds?

Accepted Answer

Yes. Once we receive and inspect the returned item, we'll process either an exchange, store credit, or a refund to your original payment method (for damaged/incorrect items). Refunds are processed within 3–5 business days.

Question 19

What if my item arrived damaged?

Accepted Answer

We're so sorry! Please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We will arrange a full replacement or refund and cover the return shipping cost.

Question 20

Do I need an account to shop?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track orders, save your wishlist, and makes future checkouts faster.

Question 21

How do I contact customer support?

Accepted Answer

You can reach us via our Contact page, email us at crochetdwell@gmail.com, or WhatsApp us at +92 300 1234567. We respond within 24 hours on business days (Monday to Saturday, 9AM–6PM).

Question 22

Do you offer gift wrapping?

Accepted Answer

Yes! We offer beautiful gift wrapping with a handwritten note for a small additional fee. Select the "Gift Wrap" option at checkout or mention it in the order notes.

Question 23

Do you ship internationally?

Accepted Answer

Currently, we ship within Pakistan only. We are working on expanding internationally soon! Subscribe to our newsletter to be the first to know when we launch international shipping.

Frequently Asked Questions

Orders & Shopping

Shipping & Delivery

Products & Quality

Returns & Exchanges

Account & Other

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