Privacy Policy

When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment information. We may also collect messages or feedback you send us through our contact form.

When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us understand how visitors use our site and improve your experience.

We use cookies and browser local storage to maintain your shopping cart, wishlist, and recently viewed products between sessions. You can control cookies through your browser settings, but disabling them may affect certain features of our site.

We use your personal information to process and fulfill your orders, send order confirmations and shipping updates, and handle returns or exchanges.

Your contact information allows us to respond to your inquiries, resolve disputes, and provide assistance with your purchases.

With your consent, we may send you newsletters, promotional offers, and updates about new arrivals. You can opt out at any time by clicking the "unsubscribe" link in any email or contacting us directly.

We analyse aggregated, anonymised usage data to improve our website, product offerings, and overall customer experience.

Crochet Dwell does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We share information with trusted third-party service providers who assist us in operating our website and fulfilling orders — such as payment processors (Stripe, JazzCash, Easypaisa), shipping carriers, and email delivery services. These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Crochet Dwell, our customers, or others.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmitted through our website, secure storage of payment information through PCI-compliant payment processors, and restricted access to personal data within our organisation.

While we take reasonable steps to secure your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any breaches that may occur.

Essential Cookies: Required for the website to function properly (e.g., shopping cart, wishlist). These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website (e.g., page views, session duration). These are anonymised and aggregated.

Preference Cookies: Remember your choices such as recently viewed products to improve your experience.

You can control and delete cookies through your browser settings. Please note that removing essential cookies may prevent certain parts of our website from working correctly.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

You may request that we delete your personal information. We will honour such requests unless we are required to retain certain data by law or for legitimate business purposes (e.g., pending orders or unresolved disputes).

You can opt out of receiving marketing emails at any time by clicking "Unsubscribe" in any email, or by emailing us at crochetdwell@gmail.com.

You may request a copy of your personal data in a structured, machine-readable format.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Email: crochetdwell@gmail.com Phone: +92 300 1234567 Address: Faisalabad, Pakistan

We aim to respond to all privacy-related inquiries within 5 business days.