Returns & Exchanges
We want you to love every piece. If something isn't right, contact us within 7 days of delivery and we'll make it right.
to request a return or exchange from delivery date
items must be in original, unworn condition with tags intact
always reach out before shipping anything back to us
Eligible for Return / Exchange
Item is unused, unworn, and in its original condition
All original tags and packaging are intact
Return or exchange is requested within 7 days of delivery
Item is not a custom or personalised order
Item is not from the sale or clearance section
Not Eligible
Items that have been worn, used, or washed
Custom-made or personalised orders (made to your specifications)
Items purchased on sale or during promotional events
Items returned after the 7-day window
Items damaged due to mishandling or improper care by the customer
Earrings and other intimate accessories (for hygiene reasons)
How to Return or Exchange
Contact Us Within 7 Days
Email us at crochetdwell@gmail.com or WhatsApp us at +92 300 1234567 within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item.
Get Approval
Our team will review your request within 1–2 business days and let you know if your return or exchange is approved. We may ask for additional information or photos.
Ship the Item Back
Once approved, pack the item securely in its original packaging and ship it back to us. Please use a trackable shipping method. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
Refund or Exchange Processed
Once we receive and inspect the returned item, we will process your exchange or issue a refund (store credit or original payment method) within 3–5 business days.
Refund Options
Store Credit
Receive the full refund amount as store credit — valid on any future purchase. Processed within 1–2 business days of us receiving your item.
Exchange
Swap for a different size, colour, or product of equal or higher value (difference to be paid). Subject to stock availability at the time of exchange.
Original Payment Refund
Available for items that arrived damaged or were incorrectly shipped. Refunded to your original payment method within 3–5 business days after inspection.
Received a Damaged or Wrong Item?
If your order arrived damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with clear photos. We will arrange a full replacement or refund at no additional cost to you — including return shipping.